Skinape FAQ — Your Questions, Answered

The minimum age to register and play on Skinape is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. Skinape reserves the right to request age verification documents at any time. Accounts found to belong to players under 21 will be suspended immediately and any winnings forfeited.

No. Each player is allowed only one Skinape account. Creating multiple accounts — whether under the same name, different names, or different devices — is a violation of Skinape's Terms & Conditions and may result in permanent account suspension and forfeiture of all balances. If you've forgotten your login details, use the password reset option on the login page instead of creating a new account.

After registration, Skinape may ask you to complete KYC (Know Your Customer) verification before processing your first withdrawal. You'll need to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, driver's licence, or UMID — along with a selfie holding the ID. Verification is typically completed within 24 hours. This process protects your account and ensures compliance with Philippine anti-money laundering regulations.

Go to the Skinape login page and click "Forgot Password." Enter the email address or mobile number linked to your account. You'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact our 24/7 live chat support team for assistance.

Skinape accepts the most popular Philippine payment methods, including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. All transactions are processed in Philippine Peso (₱). We do not currently accept credit cards or international payment methods. More payment options may be added — check the Cashier section of your account for the latest list.

The minimum deposit on Skinape is ₱100. This applies to all payment methods including GCash and PayMaya. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional verification steps in line with Philippine AML regulations. Deposits are credited to your Skinape account instantly in most cases.

GCash and PayMaya deposits are credited instantly — usually within seconds of completing the transaction. Bank transfers via BPI, BDO, Metrobank, or UnionBank may take between 15 minutes and 2 hours depending on your bank's processing schedule. If your deposit hasn't appeared after 2 hours, take a screenshot of your transaction receipt and contact our live chat support team with the reference number.

Skinape does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend using GCash or PayMaya for fee-free, instant deposits. Always check your payment provider's terms before transferring funds.

Log in to your Skinape account and go to the Cashier section. Select "Withdraw," choose your preferred method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure your account is fully verified before submitting your first withdrawal request. Withdrawals are processed in Philippine Peso directly to your registered e-wallet or bank account.

The minimum withdrawal amount on Skinape is ₱200. There is no daily withdrawal cap for verified accounts under standard limits. If you need to withdraw a large amount, our team may contact you for additional verification — this is a standard security measure to protect your funds.

Most Skinape withdrawals are processed within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within 1–4 hours after approval. Bank transfers to BPI, BDO, or Metrobank may take up to one business day. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and your bank or e-wallet name, or a high-value withdrawal requiring additional review. Check your account notifications for any pending action items, or contact our live chat support team with your withdrawal reference number for a status update.

Skinape currently offers seven titles across slots, fishing games, and live table games: Dinosaur Tycoon, Fortune Snake, Legend of Perseus, Ganesh Fortune, Shade Dragon Fishing, Roulette, and Jurassic Kingdom. Visit the Game page for a full overview of each title, including features, minimum bets, and RTP information.

Yes. All Skinape games use a certified Random Number Generator (RNG) that has been independently audited to ensure fair and unpredictable outcomes. No game result can be predicted, manipulated, or influenced by Skinape or any third party. Skinape operates under PAGCOR regulations, which require all games to meet strict fairness and integrity standards.

Minimum bets vary by game. Most slot titles — including Dinosaur Tycoon, Fortune Snake, and Jurassic Kingdom — start at ₱1 per spin. Shade Dragon Fishing starts at ₱2 per shot. The live Roulette table accepts bets from ₱10 per position. Maximum bet limits are displayed in each game's paytable or settings panel before you start playing.

Selected Skinape games offer a demo or practice mode that lets you explore the mechanics without risking real PHP. Demo mode is available after logging in to your account. Note that winnings in demo mode are not real and cannot be withdrawn. To win real prizes, you'll need to switch to real-money mode with a funded account.

New Skinape players can claim a welcome bonus of up to ₱5,000 on their first deposit. The bonus is credited automatically once your deposit clears. Wagering requirements apply — you'll need to wager the bonus amount a set number of times before it can be withdrawn. Full bonus terms are available in the Terms & Conditions page.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Check the specific terms for each promotion in your Skinape account's Promotions section.

Yes. Skinape regularly runs game-specific promotions including free spins on slot titles, cashback on Roulette losses, reload bonuses on weekends, and fishing game tournaments with prize pools up to ₱100,000. Promotions are updated weekly — log in to your account and check the Promotions tab to see what's currently active. Opt-in may be required for some offers.

Skinape provides several tools to help players stay in control: deposit limits (daily, weekly, or monthly), session time reminders, loss limits, and a self-exclusion option that temporarily or permanently restricts access to your account. These tools are available in your account settings under "Responsible Gaming." We encourage all players to use them proactively. For more details, visit our Responsible Gaming page.

To self-exclude, go to your account settings and select "Responsible Gaming," then choose "Self-Exclusion." You can set a temporary exclusion period (7 days, 30 days, 90 days, or 6 months) or request a permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or play. If you need immediate assistance, contact our live chat support team directly and they will process your exclusion request right away.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. Skinape supports responsible gaming and encourages players to seek assistance when needed. You can also use Skinape's self-exclusion tool immediately to restrict your account access. Remember: gambling should always be entertainment, never a way to earn income or solve financial problems. Visit our Responsible Gaming page for more guidance and resources.

Yes. The Skinape app is available for both Android and iOS devices. It gives you access to the full game library, account management, deposits, and withdrawals — all optimised for touch screens. Visit the App page to download the latest version. The app is tested on popular Philippine mid-range devices including Samsung Galaxy A-series, OPPO Reno, vivo V-series, Xiaomi Redmi, and realme C-series.

Slow loading or freezing is usually caused by a weak internet connection. Skinape games are optimised for Philippine 4G LTE networks, but a stable connection of at least 5 Mbps is recommended for the best experience — especially for the live Roulette table. Try switching from mobile data to Wi-Fi, clearing your browser cache, or restarting the Skinape app. If the issue persists, contact our support team via live chat.

Skinape's customer support team is available 24 hours a day, 7 days a week via live chat inside the platform. Log in to your account and click the chat icon to start a conversation. Our Filipino-speaking agents typically respond within three minutes during peak hours. For non-urgent queries, you can also reach us by email — the address is listed in the footer of this page.